What you can request
Where applicable, you may ask to be informed, access personal data, correct it, delete it, restrict or suspend processing, object to processing, receive portable data, withdraw consent, opt out of qualifying targeted advertising or sharing, appeal an applicable U.S. state request decision, or ask how to complain to a competent authority.
Rights depend on your location, the law, and the processing involved. They can be subject to identity verification and statutory exceptions.
How to submit a request
- Email info@estelagames.com with the subject Privacy Request — [Product] — [Right].
- State the product or website, your country and—if relevant—U.S. state, your preferred language, and the right you want to exercise.
- Provide the email address, name, or alias you previously used only if needed to locate a communication. A product without an account or developer-controlled cloud service may have no remotely identifiable gameplay record.
- Describe the relevant interaction and approximate date. Do not send a password, payment data, official identity document, or unrelated sensitive information unless specifically and lawfully requested for verification.
Verification and response
Verification is limited to what is reasonably necessary for the request and the sensitivity of the record. If Estela Games cannot verify that a record relates to you, or if no related record is held, you will be told.
Requests are answered within the period required by applicable law. KVKK applications are generally answered no later than 30 days; EU and UK access requests are generally handled within one month, subject to lawful extensions. Other jurisdictions use their statutory periods.
Local save limitation: Where a product stores progress only on the device and has no account or developer-controlled cloud service, Estela Games normally cannot locate or delete that progress remotely. Use the device controls or an available in-product reset.
Advertising choices
In an advertising-enabled product, revisit UMP choices through the applicable Privacy Preferences entry point. Android also provides advertising-ID controls; iOS/iPadOS provides Settings → Privacy & Security → Tracking.
Apple ATT and UMP are separate controls. The website cannot change them remotely. See the consent and withdrawal guide.
For an applicable U.S. state advertising-sharing or targeted-advertising right, use the product control or email info@estelagames.com. An email request is not conditional on first submitting an in-game request. Personal information is not sold for money.
Türkiye: formal KVKK applications
This section explains the formal procedure under Turkish data-protection law, not an ordinary support email. Turkish identity-number or procedural requirements are not automatically imposed on requests governed by another country’s law.
Submission methods
- In writing: send a signed application to Alp Anıl Seçkin (Estela Games), Pınartepe mah. Avrupa Cad. Doğa Panorama Evleri Büyükçekmece / İstanbul.
- Previously registered email: send it to info@estelagames.com from an email address previously provided to us and recorded in our systems.
- Secure electronic or mobile signature: send the application signed through that method to the same email address. This is not a registered electronic mail (KEP) address. No separate KEP address or dedicated application system has been published.
Required information for a formal application
- First and last name, and a signature if submitted in writing.
- For Turkish citizens, the Turkish identity number; for foreign nationals, nationality and passport number or an available identity number.
- A residential or business address for notification.
- Email address, telephone, and fax number for notification, if available.
- The subject of the request and information needed to identify the relevant product or website processing.
Relevant supporting information or documents may be enclosed. This does not automatically require a photograph or copy of an identity card. Never send passwords, full card details, or unrelated documents. A simple privacy enquiry does not require all formal-application information.
Response, fees, and complaints
Applications are resolved as soon as possible and within 30 days. If additional costs arise, only the Board’s prescribed tariff may be charged; a fee is refunded if the application resulted from our error.
If the request is refused, the answer is inadequate, or no answer arrives on time, you may complain to the Turkish Board within 30 days after learning of the response and, in all cases, within 60 days after applying to the controller. If no response arrives, the complaint window starts after the 30-day response period and ends at that 60-day limit. Complete the prior-controller-application step where required; other judicial rights remain unaffected.
If information or verification is missing, the required completion and appropriate verification method will be explained. General privacy enquiries are also accepted by email; no proprietary form is mandatory.
KVKK application and complaint guidance · KVKK complaint system
Request contact
- Data controller
- Alp Anıl Seçkin (operating as Estela Games)
- Operating name
- Estela Games
- info@estelagames.com
- Country
- Türkiye
- Contact address
- Pınartepe mah. Avrupa Cad. Doğa Panorama Evleri Büyükçekmece / İstanbul